Refund and Exchange Policy

Effective date: August 19, 2023

At KJ's Angels Creations, LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer the following refund and exchange policy:

1. Refunds

1. We offer refunds for products returned within 10 days from the date of purchase. To be eligible for a refund, the following conditions must be met:

- The product must be in its original condition, unused, and in the same packaging as when it was received.

- Proof of purchase, such as a receipt or order confirmation, must be provided.

- If the product was purchased through our website, it must be returned to the address specified in our return instructions.

Once we receive the returned product and verify that it meets the above conditions, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase, within 5 - 7 business days.

Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part.

2. Exchanges

We offer exchanges for products that are defective or damaged upon receipt. If you receive a defective or damaged product, please contact us within 2 days of receiving the product to initiate the exchange process.

To be eligible for an exchange, the following conditions must be met:

- The product must be in its original condition, unused, and in the same packaging as when it was received.

- Proof of purchase, such as a receipt or order confirmation, must be provided.

- If the product was purchased through our website, it must be returned to the address specified in our return instructions.

Once we receive the defective or damaged product and verify its condition, we will send you a replacement product at no additional cost.

3. Non-Refundable and Non-Exchangeable Items

Certain items are non-refundable and non-exchangeable, including:

- Items that have been made specific to the customer such as custom made tumblers, T-Shirts, and any other custom made product.

4. Contact Us

If you have any questions or concerns about our Refunds and Exchange Policy, please contact us at kjsangelscreations@signedkj.com